Terms and Conditions
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Effective Date: 16/01/2025
Welcome to Willow Therapeutic Coaching ("the Company"). By accessing our website or using our therapeutic coaching services, you agree to comply with the following terms and conditions. Please read them carefully.
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### *1. General Information*
1.1. Willow Therapeutic Coaching provides therapeutic coaching services designed to support personal development and well-being. These services are not a substitute for medical, psychological, or psychiatric treatment.
1.2. The Company operates in Northern Ireland, UK, and adheres to relevant laws and regulations, including those under UK GDPR.
1.3. By using our services, you affirm that you are 18 years or older. If under 18, written consent from a parent or legal guardian is required.
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### *2. Booking and Payment Terms*
2.1. Coaching sessions must be booked through the website’s forms or directly via communication with the Company.
2.2. Payments are processed securely using third-party payment processors. Payment is required in advance unless otherwise agreed.
2.3. All fees for services will be clearly communicated prior to booking.
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### *3. Cancellation and Refund Policy*
3.1. Appointments canceled or rescheduled with less than 24 hours’ notice may incur a cancellation fee of 100%.
3.2. Refunds for pre-paid services or packages will be considered at the Company’s discretion, less any sessions already used.
3.3. No refunds will be provided for completed services.
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### *4. Use of Website*
4.1. The website is designed to provide information about the Company’s services and enable clients to book appointments or subscribe to communications.
4.2. You agree not to misuse the website, including but not limited to:
- Attempting to hack, disrupt, or compromise the website’s security.
- Using the website for illegal or unauthorized purposes.
4.3. The Company reserves the right to restrict or terminate access to the website for violations of these terms.
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### *5. Confidentiality*
5.1. Information shared during coaching sessions will be treated as confidential, except in the following circumstances:
- You provide explicit written consent for information to be shared.
- Disclosure is required by law (e.g., legal proceedings or court orders).
- There is a risk of harm to yourself or others.
5.2. Any data provided through website forms or MailerLite will be handled in accordance with our Privacy Policy.
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### *6. Limitation of Liability*
6.1. The Company makes no guarantees regarding specific results from coaching sessions. Outcomes depend on your participation and personal circumstances.
6.2. The Company is not liable for any direct, indirect, or consequential damages arising from the use of our services or website.
6.3. The Company is not responsible for third-party platforms used for payments, mailing lists, or other services.
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### *7. Intellectual Property*
7.1. All content on this website, including text, images, and branding, is the intellectual property of Willow Therapeutic Coaching unless otherwise stated.
7.2. You may not reproduce, distribute, or use any content without prior written permission from the Company.
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### *8. Cookies and Analytics*
8.1. The website uses cookies to enhance user experience and analyze website performance. By using the website, you consent to the use of cookies in accordance with our Privacy Policy.
8.2. You may manage cookie preferences through your browser settings.
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### *9. Changes to Terms and Conditions*
9.1. The Company reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting to the website.
9.2. Continued use of the website or services constitutes your acceptance of the updated terms.
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### *10. Governing Law and Jurisdiction*
10.1. These Terms and Conditions are governed by the laws of the United Kingdom.
10.2. Any disputes arising from the use of the website or services will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
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### *11. Contact Information*
If you have questions about these Terms and Conditions, please contact us at:
hilary@willow-therapeutic-coaching.com
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Disclaimer
Effective Date: 16/01/2025
1. Not Medical or Mental Health Advice
The information and services provided on this website, including therapeutic coaching sessions, are intended for personal development and well-being. They do not constitute medical, psychological, or psychiatric advice, diagnosis, or treatment.
If you have a medical condition or mental health concerns, please consult a qualified healthcare professional before engaging in therapeutic coaching or acting on any information provided.
2. Individual Results May Vary
The outcomes of therapeutic coaching depend on various factors, including your personal circumstances, commitment, and efforts. We do not guarantee specific results, and success varies from person to person.
3. Use of Website Information
The content on this website is for informational purposes only. While we strive to ensure accuracy, we make no warranties or representations about the completeness, reliability, or suitability of the information provided.
You acknowledge that any reliance on such information is at your own risk.
4. Third-Party Links and Tools
Our website may include links to third-party websites or tools for convenience. We are not responsible for the content, policies, or practices of these third parties. Please review their terms and privacy policies before engaging with them.
5. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from:
• The use of our website or services.
• Decisions you make based on coaching sessions or website content.
6. Professional Ethics
While we strive to provide a supportive and ethical coaching environment, we do not claim to “cure” any condition or guarantee life changes. Coaching complements but does not replace traditional therapy or medical interventions.
7. Governing Law
This disclaimer and the use of this website are governed by the laws of United Kingdom.
Contact Us
If you have any questions or concerns regarding this disclaimer, please contact us at:
hilary@willow-therapeutic-coaching.com
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