Privacy Policy
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Effective Date: 16/01/2025
Willow Therapeutic Coaching is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our therapeutic coaching services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws in the United Kingdom.
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### *1. Information We Collect*
We may collect the following types of information:
#### *1.1. Personal Information*
- Name, email address, phone number, and other contact details provided through:
- Website forms (e.g., contact or booking forms).
- Subscription to our mailing list (via MailerLite).
- Direct communication, such as emails or phone calls.
#### *1.2. Payment Information*
- Billing and payment details, processed securely via third-party payment processors.
#### *1.3. Usage Data*
- Information about how you use our website, including:
- IP address, browser type, pages visited, and time spent on the site.
- Collected via cookies and tracking technologies (see Section 7).
#### *1.4. Sensitive Data*
- Any personal or sensitive information shared during coaching sessions, such as goals, challenges, or personal reflections, will be treated with the utmost confidentiality.
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### *2. How We Use Your Information*
We use your information for the following purposes:
- To provide coaching services and communicate with you.
- To manage appointments, process payments, and respond to inquiries.
- To send newsletters or promotional materials via MailerLite, if you have opted in.
- To analyze website traffic and improve user experience.
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### *3. Lawful Basis for Processing Your Data*
We process your personal data under the following lawful bases:
- *Consent:* When you provide explicit consent (e.g., subscribing to our mailing list).
- *Contract:* To fulfill our obligations when you engage our services.
- *Legitimate Interests:* To improve our services and ensure website functionality.
- *Legal Obligation:* To comply with applicable laws and regulations.
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### *4. How We Share Your Information*
We do not sell, rent, or trade your personal information. However, we may share it in the following circumstances:
- *Third-Party Providers:* With trusted third-party tools, such as:
- MailerLite for email marketing and communications.
- Payment processors for secure transactions.
- *Legal Requirements:* When required by law or to comply with legal obligations.
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### *5. Data Retention*
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Mailing list data will be retained until you unsubscribe.
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### *6. Your Rights Under UK GDPR*
Under the UK GDPR, you have the following rights:
- *Access:* Request a copy of the personal data we hold about you.
- *Correction:* Request corrections to your personal data if inaccurate.
- *Deletion:* Request that we delete your data, subject to legal obligations.
- *Restriction:* Request to limit how we process your data.
- *Data Portability:* Request your data in a portable format.
- *Withdraw Consent:* Opt out of email communications or revoke your consent for processing.
To exercise your rights, please contact us at hilary@willow-therapeutic-coaching.com.
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### *7. Cookies and Tracking Technologies*
We use cookies to improve your experience on our website and analyze visitor behavior.
#### *7.1. Types of Cookies We Use*
- *Essential Cookies:* Required for the website to function properly.
- *Performance Cookies:* To analyze website traffic and usage.
- *Functional Cookies:* To enhance your experience (e.g., saving preferences).
#### *7.2. Managing Cookies*
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the website.
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### *8. Data Security*
We take appropriate measures to protect your data, including:
- Using secure hosting platforms.
- Encrypting sensitive data.
- Restricting access to personal data on a need-to-know basis.
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### *9. Third-Party Links*
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.
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### *10. Changes to This Privacy Policy*
We may update this Privacy Policy periodically. Changes will be posted on this page, and the "Effective Date" will reflect the latest update.
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### *11. Contact Us*
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
hilary@willow-therapeutic-coaching.com
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We are governed by the laws of the United Kingdom of Great Britan and Northern Ireland and we cannot be responsible for knowing or implementing global laws.